Did you ever imagine that an “Ice Cream” could shake the entire General Motors? In 2010, the Pontiac Division of General Motors received a very funny complaint from one of its customers. It was so weird & bizarre that it took the entire General Motors by storm. However, on reading the entire Case, this definitely caught our interest and we realized that this is by far an epic case of ‘Customer Care’. It teaches us that however weird the complaint is, never under estimate your Client!
Below is the complaint, which was received by the Pontiac Division of General Motors:
“This is the second time I have written to you, and I don’t blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for dessert after dinner each night, but the kind of ice cream varies so, every night, after we’ve eaten, the whole family votes on which kind of ice cream we should have and I drive down to the store to get it. It’s also a fact that I recently purchased a new Pontiac and since then my trips to the store have created a problem…
“My Car does not start when I buy Vanilla Ice Cream”, said a Man to General Motors. | Digital Gazette
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